June 10, 2014, 5.00 PM PST
Ed Modell, PCC, answered these questions during the program:
1. What is Alternative Dispute Resolution or ADR?
2. How is mediation different from coaching?
3. How do you use coaching to help clients who are in a dispute?
4. How to use the Thomas Killman Instrument in teaching how to manage conflict?
09 June, 2014